Refund policy

Satisfaction Guaranteed

We have a 30-day, money-back guarantee on any product you purchase from this store. If you are not happy with a product, contact us at customerservice@earjellies.com to initiate a refund.

We will notify you once we’ve received your request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.